Responsible for leading and coordinating installation team on a project level from start to finish.  Responsible for on-site customer communication and service.  Responsible for communicating essential information on a daily / as needed basis to Project Manager & Installation Manager.  Responsible for on-site customer experience and Systemcenter Brand Integrity.

Summary:

• Customer Relations / Communication
• Managing installation team on job site
  • Final equipment checks, coordinating with PM or Installation Manager, Completion of all install details, check in / out with customer representative, post day / job communication with PM or Install Manager, maintaining high level of professionalism on and off customer site for yourself and all assigned technicians
• Excellent problem solving and installation sequencing skills
• Ability to read floor plans
• Responsible, Honest, High Character, Thorough and Detail Oriented
• Responsible and not limited to duties of Installation Technician I & II.

JOB RESPONSIBILITIES:

• Full job management as described above
• Comprehensive Technical Knowledge commensurate with install type
• Ability to train and manage installation technicians
• Ability to maintain / deliver exceptional customer service / professional communication
• Responsible for moving offices, including but not limited to moving furniture, installing furniture, installing systems furniture, installing High Density Storage & Mobile Systems, installing shelving, and other miscellaneous furniture system related labor tasks.
• Provides services which include disassembly, reconfiguration, and assembly of existing modular and systems furniture according to design and plans.
• Identifies existing furniture damage and provides repair services to the extent possible.
• Provides assembly and installation of the following: modular furniture, high-end systems furniture, office chairs, shelving units, case goods, file, and storage cabinets according to technical instructions and specifications.
• Complete special projects and other duties, as assigned.
• Representing the company & team on the job site with our valued customers / clients.
• Punctual, on time every day ready to work when clocked in.
• Communicate respectfully and professionally with co-workers and managers.

QUALIFICATIONS:

• Must be able to pass a background check and random drug screening.
• Traveling out of town is occasionally required.
• Overtime hours are occasionally required.
• Must be able to pass additional background checks for security clearance (example: working on military bases), as required by customers
• Required to drive company vehicles, box trucks included (non-CDL license / clean driver’s record required).
• Forklift Certification.
• Excellent communication and customer service skills.
• Mechanically inclined / Interest in assembly & building
• Ability to work independently with limited supervision.
• Ability to lift 50 lbs

CHARACTERISTICS

• Honesty
• Integrity
• Initiative
• Pride in Work
• Team Oriented
• Coach-able with a desire to learn
• Success Minded
• Customer Focused
• Desire for professional Development

PROFESSIONAL CERTIFICATIONS/CAPABILITY:

• Finishing Carpentry Skills
• Extensive Product Knowledge (Systemcenter to Provide Training)
  • Furniture
  • Industrial (SSC)
• Manufacturer Certifications (Systemcenter to Provide Training)
  • Diagnostic
  • Service
  • Installation

SYSTEMCENTER CORE VALUES: Lead Technician must exhibit an attitude and behavior that professionally and positively represents and supports company core values while representing the Systemcenter.

• Customer Focused
• Commitment to Honesty and INtegrity
• Team Oriented
• Growth Mindset
• Technologically Advanced
• Fun

Support the Systemcenter #1 GOAL: To Be the #1 Referral!

Please email your resume for consideration.