Good Morning Stephan and Vince,
My name is Gerald Teramae and I am the Head of School at Island Pacific Academy in Kapolei, Hawaii. I am writing to you express my sincere gratitude and appreciation for the service and support we have received from Systemcenter and specifically Sandra and Ivy in regards to the planning, delivery and setup of our new furniture in our student center at IPA. Both Sandra and Ivy have done an AMAZING job and their service has been OUTSTANDING!! If these two employees are a reflection of your entire business attitude and culture, I take my hat off to you and congratulate you on a job well done.

With Much Appreciation,

Gerald

Kelcee,

I just wanted to let you know how professional & courteous your installers have been. They called ahead of time and are prompt for their appointments. They quickly and professionally installed our new desk, and returned as promised to repair a defected drawer. Kelcee, I also wanted to thank you. I understand you are a busy person, but you always found time to answer my questions, and listen to my concerns. You’re an asset to your company and I wish to pass that on to your supervisor/owner. I look forward to working with you and your company in the future.

Aloha Bryan,

I just want to thank you for a great crew that worked so hard and fast. They did a wonderful job on the units. Thank you for working with Lynn on all the planning, emails, and phone calls. I know it took a lot on both sides to make this a reality. We are so pleased with what we have now.

We are looking forward to working with you again on the other half of the collections room. I keep saying this is a dream come true, but it is.

91-1001 Farrington Highway, Kapolei HI  96707

June 4, 2015

Mr. Stephan Edwards
President, The Systemcenter, Inc.
1738 Silva Street
Honolulu, Hawaii  96819-3137

Aloha Mr. Edwards,

On behalf of ‘Ulu’ulu: The Henry Ku’ualoha Giugni Moving Image Archive of Hawai’i at the University of Hawai’i – West O’ahu, I would like to extend my enthusiastic thanks and gratitude to you and your team for all your hard work and assistance in completing the Spacesaver High Density Eclipse Powered Mobile System in our archive’s vault.

‘Ulu’ulu is Hawai’i’s official state archive for moving images, and our mission is to preserve, protect, and make accessible our state’s moving image heritage that is recorded on the tens of thousands of videotapes and motion picture film reels in our care.  Our Spacesaver System, currently the largest powered mobile system in the state of Hawai’i with nearly a mile of linear filing storage, ensures that we can fulfill our mission and provide secure, safe and efficient long-term storage of our archival collections.

This was a major effort and five-year project that began in 2010 with initial consultation and design to technical specifications and procurement and finally to delivery, installation and training in May 0f 2015.

My special thanks go to Sandra Edwards, Education, Library and Museum Market Manager, for her dedication and patience and willingness to work with our budgetary and fiscal needs; Clint Nazareno, Project Manager, for his coordination with UHWO Facilities; and to Bryan Edwards, Operations Manager, whose oversight and supervision of the installation made sure that not only was it completed on time but also two weeks ahead of schedule!

Here is a list of the amazing members of the on-site installation crew that worked diligently, professionally, and cleanly each day: Vance Watabu, Daigo Yamasaki, Welsin Manuel, Robbie Yoshimura, Josh Arbues and Lance Brug.

Our Spacesaver System is truly a campus showcase, beautifully designed and engineered, and we are all extremely proud of it!

Mahalo!

Janel Quirante
Head Archivist
‘Ulu’ulu: The Henry Ku’ualoha Giugni Moving Image Archive of Hawai’i

(Click HERE to see ‘Ulu’ulu’s blog post about the project)

Aloha Clint,

You and the team who did installations did such a great job for us here at Leeward CC.  I couldn’t be more pleased!  On time and awesome!.

Please commend the team led by you and Van.  You folks deserve a pay raise and promotion!  Please let Stephan know I am most pleased and send him our aloha!

Use me at this email anytime you need a reference.

Tiffany,

I am so grateful to you and your entire team. The drawing and preliminary quote give us what we need to complete the grant application. I will want to review the drawing and quote with my planning team over here, and in the longer term, set up a time when we can all get together again to develop a plan that takes into account any adjustments to the site design, budget in hand, timelines and the learning goals for students made possible by the new facility.

I am very impressed with your group’s professionalism and responsiveness.

I wasn’t kidding about the burritos. I was just with you folks yesterday and saw the cake. Any favorite design team foods?

Hanel Company,

I am providing this positive customer feedback in regards to our recently installed Hanel Rotomat 7-600s…

This was a U. S. government purchase through The Systemcenter, Inc.
Honolulu, Hawaii. It has been my experience that government purchases are typically a long drawn out process however, Systemcenter Inc. performed admirably though out the entire nine month process.

Nathan Wittig, the Market Manager, provided me with exceptional service when I made my initial contact with Systemcenter Inc. to replace our two aging Hanel Rotomats. Mr. Wittig promptly returned my call and then in a very short time, provided me with the quote I needed to initiate the process to purchase two new units.

Once the purchase was made, Bryan Edwards, the Operations Manager, kept me informed of the estimated delivery date and then followed up with further details to schedule the disassembly of the old units and installation of the new units.

Pardon me for I did not get their names, but the work crew that performed the disassembly and assembly or these units was outstanding. As you know, due to the size and weight of these units, this was no small task. This work crew stayed on task and completed the work as scheduled. If I had it to do over again, I would have requested the price quote to include work done after normal clinic hours but as it stands, this crew was top notch and only minimally impacted our normal work day. The crew was very conscientious about where they placed their tools and all Rotomat pieces throughout the disassembly and assembly process. They neatly collected the excess packaging material and even took care to make sure they cleaned their work area after each day. Not only did they protect the floor with cardboard pieces but they also swept and wiped up smudges from the tile flooring. Very impressive and exemplary work these men performed.

It is my pleasure to say that Systemcenter Inc. provided phenomenal service to deliver an excellent product.

On behalf of my command, my directorate, my staff and myself:

THANK YOU FOR A JOB WELL DONE!