Frequently Asked Questions

The Systemcenter has been Hawaii and Alaska’s trusted commercial furniture dealer for over 50 years. Below you’ll find answers to the most common questions we receive from business owners, procurement officers, architects, interior designers, and facility managers about our products, process, and services.

If you don’t see your question answered here, contact our team directly.

1. Who is Systemcenter? What does Systemcenter do?

Systemcenter is a commercial furniture and workplace solutions company serving Hawaiʻi, Alaska, and the Pacific region. We help organizations plan, design, furnish, and install complete work environments, not just sell furniture. 

Our services include complimentary space planning and initial consultation, commercial furniture selection, storage systems, project management, logistics, delivery, installation, and warranty support. 

We provide turnkey interior solutions for corporate offices, healthcare facilities, education environments, and government entities.

2. Is Systemcenter just a furniture dealer?

No. Systemcenter is a full-service commercial interiors partner, not just a furniture store.

We provide workplace design support, office space planning, commercial and industrial storage solutions, product specification, logistics coordination, in-house installation, and long-term warranty service. Our team manages the entire process from planning and product delivery through installation and ongoing support, giving clients one partner throughout the entire project.

3. What is the typical lead time for commercial furniture in Hawaiʻi?

Most commercial office furniture and workplace furniture is made to order. Typical lead times for Hawaiʻi projects are 12–15 weeks, depending on manufacturer and product type.

Some items qualify for quick-ship programs, but they still require ordering and delivery. Single office chairs and desks may be available immediately and purchased directly from our Honolulu and Anchorage showrooms.

4. Do you only work on office spaces?

No. Systemcenter furnishes many types of commercial and institutional spaces, including:

• Corporate offices
• Healthcare facilities
• Schools and universities
• Libraries
• Industrial and warehouse spaces
• Government and military facilities

If people work, learn, or store equipment in the space, we can help plan and furnish it.

5. Who does Systemcenter work with?

We work with business owners, facility managers, architects, interior designers, general contractors, property managers, commercial realtors and facilities teams. 

We often support large, multi-stakeholder commercial projects and help coordinate between design teams, construction teams, and end users.

6. What furniture brands does Systemcenter represent?

Systemcenter is a Preferred Haworth Commercial Furniture Dealer and a dealer for Spacesaver high-density storage systems in both Hawaiʻi and Alaska. 

In Hawaiʻi, we are also the Preferred Dealer for KI (education furniture).

We also source from hundreds of additional commercial furniture manufacturers to match your budget, design goals, and timeline.

7. Does Systemcenter only work in Hawaiʻi?

No. While based in Hawaiʻi, Systemcenter supports projects across Alaska, Asia, Okinawa, Guam, American Samoa, and other Pacific regions.

Our experience in government logistics, procurement, and installation in remote locations allows us to manage complex regional projects.

8. How involved is Systemcenter during a project?

We are hands-on from start to finish. Our team stays involved through planning, ordering, logistics, delivery, installation, and long-term warranty support.

We track installed products to support clients years after installation, whether they need to reconfigure their space, add to existing furniture, or accommodate new needs as they arise. 

9. Does Systemcenter handle delivery and installation?

Yes. We coordinate commercial furniture delivery and professional installation using trained teams familiar with our manufacturers’ products. Clients do not need to manage multiple installers.

10. Has Systemcenter handled large or complex projects?

Yes. We regularly manage large-scale healthcare, education, government, and multi-phase commercial projects.

We specialize in logistics coordination across the U.S. and Pacific Rim, a major differentiator from local-only furniture dealers.

11. How does Systemcenter prevent ordering mistakes?

Before orders are placed, we conduct internal quality control reviews of layouts, finishes, quantities, specifications, and site conditions. This reduces costly delays, errors, and reorders.

12. Can Systemcenter help if we already have drawings or specs?

Yes. We can price, validate, value engineer, and coordinate based on existing drawings, specifications, or design intent. You do not need to start over.

13. What information is needed to start a project?

Helpful information includes floor plans, space dimensions, number of users, project timeline, intended use of space and budget range. Even high-level goals are enough for us to begin space planning and furniture recommendations.

14. What makes Systemcenter different from other commercial furniture companies?

Systemcenter combines 50+ years of experience, regional logistics expertise, and the capacity to handle multi-building and international projects.

We provide free space planning and design consultation, manage coordination from start to finish, install with our in-house team, handle warranties, and stay involved long after installation.

15. How can we contact Systemcenter?

You can reach us through our website contact form, by phone, or at info@systemcenter.com. Our team will guide you through next steps for your commercial furniture or workplace project.

16. How does the Systemcenter project process work? 

Every project follows a structured five-phase approach: Consultation, Space Planning, Proposal, Fulfillment, and Execution. We start with a discovery meeting to understand your vision, budget, and functional needs. From there, our design team develops space plans and 3D renderings at no cost, followed by a formal proposal outlining costs, lead times, and scope. Once approved, we manage manufacturing, shipping, logistics, and installation entirely in-house. Our partnership continues after installation with full warranty and service support.

17. How long does a commercial furniture project take from start to finish? 

Timelines vary depending on the scope of the project, product availability, and current manufacturing lead times. Depending on the size of the project, programming and space planning typically takes one to two weeks, followed by approximately five to six business days for design collaboration. Once a proposal is approved, manufacturing and shipping timelines will depend on the products selected and their availability. We provide clear lead times upfront and ongoing tracking and updates throughout the fulfillment process so you always know where your project stands. 

18. Is the space planning and design consultation really free? 

Yes, completely. Our in-house design team develops detailed 3D renderings and space plans at no cost to you. We refine layouts and finalize designs before any orders are placed, so you can make confident, informed decisions without any financial commitment upfront.

19. What happens after my furniture is installed? 

Our relationship does not end at installation. We provide full warranty support, ongoing service and maintenance, and support for future additions or reconfigurations as your organization grows and changes. If any items need adjustment or replacement after installation, we coordinate next steps quickly to make sure everything performs as intended.

20. Do I need to have floor plans or drawings ready before contacting Systemcenter? 

No. Even high-level goals and a general sense of your space needs are enough for us to get started. If needed, we can conduct a site visit to assess building conditions and spatial requirements. The more information you can share (headcount, workflow, timeline, and budget range) the better, but we can work with whatever you have at the start.

21. Who manages the shipping and logistics for my project? 

We handle all of it. Products are shipped from manufacturers in the Midwest to California, then transported by sea to Hawaii, with tracking and updates provided throughout the journey. Upon arrival, items are received at our warehouse or delivered directly to your site based on your project’s needs. You do not need to coordinate with freight companies or track shipments yourself.

22. Will I have a dedicated point of contact throughout my project?

Yes. Every project is assigned a dedicated Commercial Market Account Manager who stays with you from the initial consultation through final installation and beyond. You will always have a single point of contact who knows your project inside and out.

23. Does Systemcenter handle installation directly or subcontract it? 

We execute installation with our own in-house team. Our skilled, certified installers assemble and place each piece with precision and care, aligned to the approved design. You do not need to manage or coordinate separate installation contractors.